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We only accept payment through Paypal. Please make sure you have a valid PayPal account prior bidding. All payments must be received within 7 days from the end of the auction. We aim to provide the best service and products!! Please leave a chance for us to communicate with you in case there is any problem. Any question,please contact us,Thank you very much. We will reply you ASAP. If no response within 24 Hours, please check the spam in your mail box. 1. If you are dissatisfied for any reason, please do not be quick to leave negative/neutral feedback. We work hard to make sure EVERY CUSTOMER 100% SATISFIED and resolve any problem for you. 2. If you are satisfied with the product you received,please leave us positive feedback and 5 stars of DSR. Our return policy is 30 days return or exchange. Returns must be initiated by the customers within 7 days from the date of received package. If you need return, please contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. In order to return an item you must contact us to request a Return Merchandise Authorization Number (RMA). All returns must obtain RMA# from us prior to returning the product. All returns must include all original items, original packaging, undamaged, unused and in re-saleable condition. We will refuse all items that are not in the conditions stated above and we are not responsible for sending back those items to you. Customers are responsible for return shipping costs. Shipping and handling fees are absolutely non-refundable. For free shipping items, the actual shipping cost occurred will be deducted from refund. Upon receipt of the item and completions of our inspection, a refund or exchange will be processed. If the order is found to be defective, we can either grant a full refund or a replacement with no additional cost. Customers refund or exchanged will be processed ASAP. If the order is not found to be defective and is as described there will be a 15% restocking fee. Our warranty does not apply to products that have been misused, modified, repaired or abused by anyone. We reserve the right as final authority on whether the products should be replaced or refunded. |