We pride ourselves on delivering excellent customer service and ensuring your experience with our business is top-notch. While we primarily utilize Royal Mail for our delivery service, 99.9% of their deliveries are on-time. However, in the rare event that a parcel goes astray, we kindly ask our valued customers to reach out to Royal Mail directly, as we are unable to initiate the dispute process from our end.
Rest assured, if such an issue arises, we will gladly replace your order using the dispute funds from Royal Mail, ensuring that you receive your replacement at no extra cost to you. We understand that timing is crucial, especially for gifts, and if you require a replacement urgently, you may opt to purchase again and then claim reimbursement through Royal Mail insurance.
Our commitment is to promptly dispatch orders, aiming for same or next-day postage whenever possible. Your satisfaction is our priority, and we appreciate your understanding and cooperation in these rare instances.