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Dexshell Mens Thermfit Waterproof Windproof Breathable Gloves - Clearance£17.42 View itemBlack Widow Alloy Bike Bicycle Head & Rear Lights 3 Watt Front & 3 LED 1/2 Rear£9.49 View item
Apex Full Face Medium 54-58cm Black
| FULL FACE YOUTH BLACK 12 UPPER COOLING VENTS & 4 CHIN VENTS REMOVABLE PEAK EASY TO REMOVE INNER PADS CONFORMS TO EN1078 SAFETY STANDARDS SIZE: 54 - 58CM
New Raleigh Rascal Mini Miss Childs Kids Girls Bike Cycle Helmet Size 44-50cm£12.99 View itemNew Crazy Safety Childrens Kids Bike Safety Helmets in Various Designs and Sizes£14.64 View itemNEW Raleigh Mystery Spiderman Kids Boys Childs Cycle Bike Helmet (48 - 54cm)£12.45 View itemNEW Raleigh Mystery Spiderman Kids Boys Childs Cycle Bike Helmet (52 - 56cm)£12.45 View itemDiamondback DBX 2012 BMX Dirt Jump Skate Board Bike Cycle Roller Helmets£14.78 View itemNew Raleigh Rascal Pirate Childs Kids Boys Bike Cycle Helmet Size 44-50cm£13.99 View item About Us Contact Us Returns Policy Terms & Conditions About Us We have been selling Cycles and Cycle Accessories for over 8 years on the internet, winning Best New Business and also Business of The Year We are a UK VAT Registered Business who sells direct to the public from our established warehouse, we don't have the overheads of some of the large shops so we can pass on the savings direct to you. Why purchase from us? When purchasing from individuals or companies on ebay you should be very careful of exactly who you are purchasing from and the after sales support you are going to receive. We are a registered established business with a warehouse. We have an obligation to look after are customers and provide them with the necessary after sales service. We pride our company's reputation on successfully doing this. Any correspondence with our company, phone calls and emails, will be answered timely and efficiently. We are a company with several members of staff and can get you spare parts for everything we sell, thus giving us the time and capability to provide you with any after sales support you may need. Buying from someone without this is like throwing your money away if there is a problem with your products at a later date. All our items and bikes we sell are brand new and still in the box and not seconds (unless stated in the advert). About Us Contact Us Returns Policy Terms & Conditions Contact Us Y Frame Discounts Ltd Unit 17A Unity Road Kirkby In Ashfield Nottinghamshire NG17 7LE Tel - (+44) 01623 232126 Opening Hours 8am - 4pm Monday - Friday To pay by Credit Card please call (+44) 01623 232126 About Us Contact Us Returns Policy Terms & ConditionsAll goods are in stock and delivered within 5 working days of cleared payment if you live in Mainland UK (other areas take 2 days longer, Ireland 3 days longer). All items are shipped direct to your door, as we do not offer a collection service. Smaller items are sent by Royal mail and do not require a signature, larger items are delivered Monday to Friday between 8am and 4pm by our couriers, a signature is required upon receipt of goods. All our items are brand new in the box, but due to the bikes being heavy and large you can sometimes get small rubs on the frame which is part of the transportation process. Further Details
Refunds All cycles and accessories are brand new unless clearly stated. Cycles come 90% assembled unless stated otherwise. You must check all nuts and bolts before riding the cycle as sometimes these can work loose in transit. Fitting of pedals, handlebar stem, front wheel, & seat is normally required. All of the above are tested before they leave us. Gears and brakes sometimes need minor adjustment. We reserve the right to alter specification without prior notice. The pedals and threads are precession made on the crank and are fully tested before they leave the factory. You must put the pedals on the bike correctly. If you are sitting on the bike, then put the right pedal on the right and left pedal on the left hand side. You must put the pedals on by hand until it is impossible to do any more, but you should be able to turn them 3-4 turns before it gets stiff. If you do this incorrectly you will damage the threads and we will not cover this under the warranty All bikes have a 1 year warranty and all warranties are return to base. If any work has been done on the bike by yourself or a third party to try to rectify a warranty problem then this will invalidate your warranty. The customer is responsible for the return postage. All bikes must be checked and signed for on delivery BEFORE the driver leaves you stating that the goods are NOT damaged. If it is damaged you must state this when signing for the item by writing DAMAGED on the form. (Failure to do this will invalidate your claim and no refunds will be given) you have 24 hours from the time of delivery to report any problems. Any shortages on delivery should be reported within 24 hours. All bikes must be checked and tested within 7 Days of delivery, after this period your item will be covered by a 1 year return to base warranty. Please do not leave negative feedback before giving us the opportunity to resolve any problem. Accessories are only covered by the manufactures warranty after 7 Days from Delivery. Under the DSR cancellation agreement the customer is responsible for the arrangement of the return and return postage costs on any refused or unwanted item. We try to describe the item as accurately as possible, but due to manufacturing changes, sometimes they change minor specifications without notice so we reserve the right the change these specifications without notice. Y Frame Discounts Ltd will accept the return of any unused and unpacked item within 7 days of receipt. The customer is responsible for the safe return of the item in good condition in the original undamaged packaging. Any item returned used or damaged or with damaged packaging will be charged for. We are unable to accept any bike back which has been unpacked and built or any items attached to it like pedals etc. Any food item is Non-Returnable. After 7 days postage and a 15% charge will be deducted from the sale price to cover administration and restocking the item. If an item was sent out FOC then the actual shipping cost will be deducted on return. We will only refund the cost of 2nd class Postage if an item is faulty or for the return of a incorrect item sent out within 7 days. Any item refused and returned back to us unused will be refunded minus actual postage cost , including FOC items. (normally £9.99) plus £9.99 return courier charge. So a refused item will normally cost you £19.98 for redelivery or this will be deducted from you refund. Y Frame Discounts Ltd About Us Contact Us Returns Policy Terms & Conditions Terms All cycles and accessories are brand new. All warranties are return to base in which the customer is responsible for the cost back to base. Any shortages or damage on delivery should be reported within 24 Hours of delivery. All bikes are sold as slightly marked as these are bulky items and you may get small rub marks from the boxes in transit. We try to describe the items as accurately as possible, but due to the supplier changing any specifications at short notice we reserve the right to change and update the product without notice. If this is a size change and the product will no longer fit, we will change the product to the correct size if required without charge. All bikes need some assembly of the pedals, seat, handlebars and front wheel, as these are packed for transportation. The pedals and threads are procession made on the crank and are fully tested before they leave the factory. You must put the pedals on the bike correctly, if you are sitting on the bike, then put the right pedal on the right and left pedal on the left hand side. You must put the pedals on by hand until it is impossible to do any more, but you should be able to turn them 3-4 turns before it gets stiff. If you do this incorrectly you will damage the threads and we will not cover this under the warranty The bikes may need some minor adjustment to the brakes and gears but 98% of our bikes dont need any at all. You as a customer must check all nuts and bolts prior to riding your bike, as they can sometimes work loose in transit. Any repair work carried out by a third party without authorization from Y Frame Discounts Ltd will invalidate your warranty and your bike will not be covered by the 1 year return to base warranty. If the carton or package is damaged when it is being delivered, YOU MUST state this when signing for the items that packaging is damaged as you will not be able to make a claim against the carrier or us. 99% of our items are delivered within 4 working days, but If after 4 failed delivery attempts are made due to you not being in, then a charge will be made of £19.99 for redelivery or £19.99 + Credit Card fees will be deducted from your refund due to us being charged by the courier and Credit Card company. (Irleand is £30.00) Only one collection attempt will be made to pick up the item on the specified date, if you fail to be in then a second charge will be required. Y Frame Discounts Ltd will accept the return of any unused and unpacked item within 7 days of receipt. The customer is responsible for the safe return of the item in the original packaging and will bear the cost of ALL carriage charges involved. The customer is responsible for the carriage both ways for any item refused and returned without contacting us prior to refusing the item. Under the DSR's cancellation agreement the customer is responsible for the arrangement of the return and return postage cost on any refused or unwanted item. We offer a chargeable collection service for returns of bikes, which must be paid by the customer prior to a courier being sent out to collect the bike. This service only operates Monday to Friday and we can't give you a time for pickup. It will be between 8am and 6pm. A 15% charge will be deducted from the sale price to cover admin and restocking charges for any unwanted or refused items unless prior agreement with us before returning the item. GDPR“In its capacity of providing customer services, Parcelhub Limited (PHL) will on behalf of Y-Frame Discount Ltd process information provided to it directly by you in order to respond to your specific enquiry.
In order to be able to respond to and fully handle customer service queries placed by Y-Frame Discount Ltd’s customers, PHL is in addition supplied with access to the original purchase information of all orders including personal data, consisting of name and address, telephone number, email address, item purchased and price paid, and any delivery instructions provided. No financial information about you is supplied. This data is held and accessed on a Legitimate Interests basis in order to assist with the successful delivery of your order and also to assist you with any questions you submit regarding that. We access this information as a data Controller for customer service reasons only where necessary and no access is made to, or use made of, information outside this.
We use the services of a UK-based third party company, Parcelhub Limited, to handle our Customer Service operations relating to the delivery of your order. Your Personal Information will be shared with them accordingly and used and protected according to their privacy policy”
Your data may be accessed and used for the following reasons:
Communications with you and with delivery companies regarding your order, which may contain personal data, are recorded within PHL’s ticketing system. This information is anonymised 30 days after the conclusion of the process.
The information which we can access regarding you is held on Y-Frame Discount Ltd systems as outlined in their full privacy notice.
Additionally as a Processor of your data relating to Y-Frame Discount Ltd original shipping request, PHL will act according to the requirements of Y-Frame Discount Ltd (the data Controller) according to the terms of this processing agreement in its handling of your data: https://www.parcelhub.co.uk/data-processing-agreement/ This will include the passing of your data essential to the delivery of your order to the relevant shipping partner.
Data subjects have certain statutory rights, with which Parcelhub Limited are fully compliant, namely:
In any case listed above where you are required to contact us, or with any other queries about our use and storage of your data, please email or write to us using the below details.
James Rhodes, Data Protection Officer, [email address removed by eBay]
Parcelhub Limited, Unit 6, Colwick Quays Business Park, Nottingham, NG4 2JY, United Kingdom Thank you Y Frame Discounts Ltd |