We offer VAT relief on most of our items such as Riser Recliners, Adjustable Beds, Mobility Scooters, Wheelchairs, and most other daily living aids.
If you are purchasing an item that can be used to help, assist or aid a long term medical condition such as Arthritis, Osteoporosis, Diabetes, Parkinson’s, C.O.P.D, or any other long term, chronic illness then you could be eligible for VAT relief.
Unlike most other products, some of our items can be purchased without VAT if met by the criteria below - this is known as VAT Relief.Where applicable, we will advertise our prices exclusive of VAT, if you purchase one of these items please let us know your medical condition.
However there are some items that are not applicable for zero-rated VAT and in this case, the listing will clearly show that VAT is included within the advertised price.
Please see below for guidance on VAT Relief and its eligibility.
Am I eligible for VAT relief?
You are eligible for VAT relief if:
- the person who will use the item(s) is ‘chronically sick or disabled’
- the item(s) are for personal or domestic use.
What does ‘chronically sick or disabled’ mean?
A person is ‘chronically sick or disabled’ if he/she is a person:
- with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities;
- with a condition which the medical profession treats as a chronic sickness or ailment;
- who is terminally ill.
What does for ‘personal or domestic’ use mean?
‘Personal or domestic’ use means that the supply must be made available specifically for the use of an eligible individual.
What chronic medical conditions are accepted?
All known chronic medical conditions are accepted as long as they are applicable to the user and product for which they are purchasing. This can include but not limited to:
- Arthritis
- Diabetes
- Multiple Sclerosis (MS)
- Chronic Obstructive Pulmonary Disorder (COPD)
- Osteoporosis
- Emphysema
- Dementia
Can I claim VAT relief on behalf of another person?
Yes. If a parent, spouse or guardian acts on behalf of a ‘chronically sick or disabled’ person, your supply is treated as being made to that ‘chronically sick or disabled’ person.
I don’t know if I am eligible or unsure how to claim relief.
We would be happy to explain further or answer any questions you have through the eBay messaging service.
Our Fast & Free delivery service will be delivered using one of our national couriers the very next working day when ordered before 2pm. Orders placed after 2pm will be dispatched the following working day.
Please note that our couriers will not be able to bring the item inside your home and will only deliver the item to the front door of your property, we recommend that two people are available to take the item indoors if you are ordering something over 25kgs.
If you require a delivery & Installation (additional charge of £79) service please let us know before you place the order via the eBay messaging service.
*Deliveries do not take place at the weekend or bank holidays
Delivery for Adjustable Beds
If you choose to purchase an adjustable bed through eBay we will provide a delivery & installation service free of charge. Our own technicians will deliver the bed and install it in a room of your choice with a complete demonstration for peace of mind.
This service takes place within 7-10 working days and an appointment will be made prior to delivery.
ReturnsCancellation Rights
You have the right to cancel orders for goods or services that have been placed on eBay for up to 30 days after the date on which the item(s) are delivered. This is called the 'cooling off period'.
This right does not apply to certain items such as:
You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us. This includes, for example, keeping any hygiene seals and clear plastic wrappings in place.
If you wish to return an item please contact us via the eBay messaging service so that we can provide you with the appropriate advice and provide you with a returns number, in order for your item to be linked to your account for a refund once it is received.
Small items i.e. totalling up 2kg in weight |
Please return via post. Collection service not available |
Large items up 25kg |
£17.99 * |
Extra large items over 25kg |
£79.00 per item, additional items will be subject to a £30.00 surcharge † |
Betterlife at Lloyds Pharmacy is the UK’s largest online retailer of Mobility and Independent Living Aids. We specialise in over 4000 products that can help to retain your independence and support your everyday needs. Our aim is to make your life easier where possible and most of all to provide our customers independence.
Betterlife was established in 2004 and saw phenomenal growth in the years that followed based on three core values:
With this growth the Betterlife business was acquired in 2010 by the Lloyds Pharmacy group. With over 1600 stores nationally Lloyds Pharmacy is the UK’s largest community pharmacy chain.
Today, Betterlife continues to apply its core values and now being part of the Lloyds Pharmacy group we are able to offer several lines across the 1600 stores supporting the core online business.
Betterlife’s friendly approach and ability to understand its customers’ needs helps to define it as the destination brand to support Mobility and Independent Living Aids within the UK.
We are passionate in supporting our customers to ensure that they receive the correct advice and guidance at every opportunity. Our team of advisors possess a wealth of product knowledge from within the industry so you can rest assured that you are receiving expert personal advice at all times, 7 days a week through a dedicated free phone number, email or postal mail.
Contact UsPlease contact us via the eBay messaging system and we will endeavour to get back to you as soon as possible.
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