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Royal Mail - tracked delivery. 2 working days occasionally may be longer especially at busy times. Requires signature
Next Day - next working day for orders placed before 1pm. We must receive all text to be embroidered no later than 1pm. Orders placed after 1pm on Friday will not be dispatched until Monday. Orders dispatched on Friday are not guaranteed until Monday although many do get delivered on Saturday. Signature required. Please add 3 - 4 days for an engraved tag.
3 - 5 days - requires signature
Europe - all areas - not for large bears or multiple orders. Signature required. Delivery times vary and tracking available in some countries only.
Australia/ New Zealand - Royal Mail International Signed For Service - Up to 14 days. This is only trackable until it leaves the UK and then at the point of delivery.
USA/CANADA - Royal Mail Air Mail. Not for multiple bears or large bears - takes up to 14 days - not trackable
Once your order has been dipatched you will receive and email telling you who it is being delivered by and with your tracking No. All deliveries will need a signature. If you are not in when the agent calls you will be left a card. It is important that you contact the number on this card to rearrange delivery otherwise the bear will be returned to us after a week and you can imagine how he will feel about that! If this happens we can send him out again but you will have to pay for his transport costs. If the unthinkable happens and your bear does not arrive please let us know. Please do not wait for weeks until you tell us because we assume they are safe in their new homes if we don't hear from you.
If your not happy were not happy, we will do our best to resolve any issues and you always come first! We offer a 28 day returns policy. Why buy from us? We are the largest personalisation teddy bear company in the UK if not the World. We have shipped more than 150,000 teddies around the world and have been trading for nearly 10 years!Stay up to date with our special offers.
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