How long does it take for my order to be dispatched?
We aim to dispatch items within 1-2 working days of receiving payment via the shipping method outlined on your invoice. In busy periods, this may extend to 3-4 working days of receiving payment.
Can you hold onto my order?
No, unfortunately we cannot hold on to any orders. All of our orders must be dispatched once paid.
What are your customer service hours?
Our dedicated Dougie Mac eBay customer service team currently operates Monday to Friday each week, between the hours of 9am - 4pm. We aim to respond to your message within 1-2 days however, majority of the time our response is much sooner. Please Note: over public holiday periods in the UK, our response time could be delayed.
Can I collect my item?
Yes you can collect your order but it will be on a strict appointment basis only. Social distancing must be adhered to when collecting your items. Please do not hesitate to contact our Dougie Mac eBay customer service team to arrange collection, find out where we are and to learn more about our collection service.
What is your Returns Policy?
We accept returns from UK buyers started within 30 days of receiving the item. Once the item has been returned to us, you will be refunded. If you wish to return the item because you have changed your mind about it, you are responsible for paying the return postage cost. We are very sorry, but we are unable to accept returns from international buyers. Dougie Mac participates in the Gift Aid scheme. Some items we have listed may have been donated by someone who has registered as a Gift Aid donor with our charity. This will be specified in the detailed description of the individual item. Thank you for your interest in our item! Best wishes from the Dougie Mac eBay Team.