About Meadowland Natural Pet Products
Meadowland has grown to become a well respected and trusted designer and manufacturer of small pet toys and cage accessories, all made from safe and natural materials. We pride ourselves on being one of the most trusted manufacturers in the UK market for high quality pet products. Our mission is to create engaging and interactive toys that enhance the well being and bond that pets share with their owners..
Customer Service & ReviewsWe are committed to providing 5 star customer service - Just see our reviews. Our small and friendly team is made up of professionals from the animal care industry, graphic design, retail and product manufacturing industries. We collaborate together to create a wide range of high quality, safe but fun toys and cage accessories for small pets. If you ever have an issue with a purchase, please message us first before leaving us negative feedback or opening a case (we don't bite-promise). To date, every customer that has had a query or even an issue with their order (these things happen and we admit we're not perfect), has had a personal reply from one of our directors and has had a resolution. We like to look after our customers, for if it wasn't for you, we wouldn't be here doing what we love and do best..
Delivery & ReturnsWe deliver to the whole of the UK Mainland. The couriers we use are either Yodel, Evri or Royal Mail for the smaller items. Unfortunately, once your order leaves our premesis, we are at the mercy of the couriers. Delays can happen, especially during busy seasons and depending on weather issues and any industrial action. Please message us if you are wanting an update on your order as we will help the very best we can. But please don't get mad at us if your order is delayed.... we get frustrated too! Most of our items are excluding postage. By doing it this way, it means you can buy more and only pay the one postage fee. Unlike many other sellers on eBay where they charge delivery per item and add it into the product price. Obviously, our customers are protected by the Distance Selling Regulations meaning if the product you receive isn't as described or faulty, you can have a direct replacement or refund. Unless of course, we can rectify the problem with ease (we prefer doing this as it's less drama for everyone involved!). Please contact us at the first instance if something isn' quite right.
Garden Valley is a trade name of D A G Enterprise Limited. Registered in England: 13314749