Alexander Castle is a family run business established in 2009 to provide beautiful, high quality jewellery and accessories. We are committed to offering a huge selection of products at the best possible prices.
The three pillars on which our business is based are quality, service and price. Our jewellery is sourced primarily from the UK and Italy which means we can offer the best in quality and manufacturing.
Our dedication to customer care is paramount and our main objective. We ship our packages the next business day and strive to respond to all enquiries within 24 hours. Our prices are very competitive and generally amongst the lowest you will find online. Compared to standard retail shops our prices are vastly better which makes for some great deals.
We offer free shipping on all items within the UK. Your package will generally be shipped within two business days after cleared payment is received.
Shipping will be by the method which you have selected at checkout with delivery times generally being:
If you are paying by Paypal you will need to ensure that the correct postal address is updated in your Paypal account. To maintain both buyer and seller protection in the event of a lost or missing parcel we will only post to the address selected in your Paypal account which is nominated as the shipping address when you go to checkout and pay.
If, in the unlikely event, your package has not arrived after 10 days (15 business days for international customers), please contact us with your confirmed shipping address and we will follow up with the postal services.
If you are not entirely satisfied with the item and want to contact us with a question, you can send a message by using the "Contact Seller" link towards the top of the page.
We offer a 90 day money back guarantee. If you would like to return the item you purchased, follow the steps below: