to ensure a perfect fit
shop with confidence
fully accredited and CE Marked
to ensure a perfect fit
10 year manufacturer's warranty on all products.
A rated as standard with brush seals around openings for effective weather proofing.
Utilises the latest high quality locking systems to ensure properties are secure.
Windows are manufactured to the highest quality standards, fully accredited and UKCA.
End of life PVC-U products are given a new lease of life via recycling.
Delivery Returns About Us DeliveryCrystal has its own fleet of vehicles, and they are fitted with hi-tech tracking devices so you will always know where your products are and when you can expect to receive them.
It is important that when the delivery vehicle is unloaded you check to make sure all of the correct items have arrived. If anything is missing or damaged it is important you note this on your delivery note when you hand it back to the delivery driver. Alternatively, we give you 48 hours from the date of delivery to check all your products and during this time you can advise us of any damaged or missing parts. After this time period has expired, we cannot be held responsible for product damage or missing items so it is important that you check your entire order as replacements will be chargeable.
We provide single man multi-drop deliveries and therefore we must ensure that our unloading times are kept to a minimum as our delivery drivers have busy schedules to maintain. It is not the responsibility of our driver to unload your products. Please be advised that failure to provide sufficient manpower, or not being present to accept the delivery, will result in a re-delivery charge. If you are unable to unload your products, then our driver may have to return them to the factory.
Our products can be heavy or awkward to handle and you must make arrangements for mechanical handling equipment (if necessary) or extra labour to be available to assist you. Every delivery address must have an unloading bay or parking space and we cannot unload if there are parking restrictions. Please can you be ready to take delivery, and have an area cleared ready for the products.
Please note that we cannot deliver goods without a signed ‘Proof of Delivery (POD)’. If you are unable to sign for your goods, please ensure you advise the office prior to delivery for special arrangements to be made.
ReturnsAll of our products are made to order and therefore we are unable to accept returns unless the products are damaged (all damages must be reported within 48 hours from date of delivery).
About UsCrystal is one of the UK's leading manufacturers of PVC-U and aluminium windows, doors, and conservatories. All products are produced in our state-of-the-art manufacturing facility in Letchworth, Hertfordshire, to the highest quality standards at competitive prices.
Our customer service is unsurpassed, our standards are high, and our market leading products speak for themselves. For over 30 years we have supplied products to the new build, refurbishment, home improvement and construction industries, and are committed to producing high performance, high quality and genuine value for money home improvement products.
All products carry a 10-year manufacturer’s warranty, fully accredited and CE Marked.