Graham’s Wuerkshoppe complies with the Distance Selling Regulations. A customer has the right to cancel their order, without giving reason. A customer may return any item within 14 working days of receipt, for a full refund, less shipping. Missing items or damaged goods should be reported, either by email, or in writing, within 14 working days of receipt. Damaged items may be returned, for a full refund [including postage] or replacement. Graham’s Wuerkshoppe will make every effort to replace damaged goods but, if replacement is not possible, or if an order is cancelled for any other reason, the only obligation is to refund the full purchase price. The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged, or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition which they were first supplied. Please include a covering letter, explaining the reason the goods are being returned, and your full name and address. The customer will be refunded within 30 days of cancellation. Customer satisfaction is at the forefront of the Graham’s Wuerkshoppe trading policy. Your statutory rights are not affected. |