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PaymentShippingReturnsFeedbackGeneralContact We facilitate payments through the eBay Payment System, which stands as the most secure method for completing your purchase.
Typically, payment is anticipated within 48 hours of the purchase. Subsequently, eBay will automatically dispatch reminder messages if payment is not received within this timeframe. If additional time is required to finalize the purchase, we encourage you to reach out to us. We strive to dispatch your purchased item on the same day; however, depending on the timing of your transaction, we cannot always assure compliance with postal and courier deadlines. If this situation arises, your item will be dispatched on the subsequent working day. Should any issues arise in dispatching your order within these timeframes, we will reach out to you.
All items will be meticulously packaged and shipped through reputable carriers such as Royal Mail, ParcelForce, DPD, UK Mail, etc., contingent on your location and the chosen shipping method. To ensure the security of your purchase, we recommend opting for a premium tracked service. If selected, your tracking information will be shared with you on the day of dispatch. Providing us with a mobile phone number allows most couriers to send an SMS with the expected delivery time, offering you the option to reschedule if needed. Additionally, please be aware that the ability for a courier driver to contact you can be invaluable if they encounter difficulty locating your property.
It is important to note that once items are dispatched, the shipment is beyond our control. While we offer an estimated delivery time and aim to surpass it, occasional postal or courier delays may occur beyond our influence. If you suspect your shipment is delayed or lost, please reach out to us for prompt resolution.
When checking out, you have various shipping options to choose from. If you opt for a non-tracked shipping method, we kindly request that you refrain from requesting a tracking number after purchase.
For our international customers, please be aware that import duties or tariffs may apply based on your country's regulations, and these costs are the responsibility of the buyer.
Regarding specific geographic areas, normal delivery applies to mainland UK, and if you reside in a remote area, additional charges may be requested to cover extra courier costs. In cases where a courier quote cannot be obtained or additional payment cannot be collected, we reserve the right to cancel your order.
Similarly, for European customers, delivery covers mainland Europe, and additional charges may be applicable for remote areas or islands. If a courier quote cannot be secured or additional payment cannot be obtained, we may need to cancel your order. All items can be returned before 30 days from date of purchase - please check listing for individual return periods. If you’d like to return an item please contact us through eBay’s messaging system. All returns but must be in their original condition and in the original packaging they were dispatched in.
Any refunds due will be processed once we have received and inspected the item. We understand that occasional mishaps may occur, and when they do, we are committed to making things right. If any issues arise with your order, please inform us promptly so that we can address and resolve them. Our goal is to consistently receive positive feedback, and we genuinely hope to earn it from you. For second-hand items (used/pre-owned), it's important to note that there may be visible signs of use such as marks, scuffs, scratches, or residual dust. These cosmetic imperfections are to be expected and do not impact the functionality of the product. If a product exhibits signs of excessive use, this information will be explicitly stated in the listing.
For items labelled as "ex-demo" or "may be ex-demo," anticipate the presence of some dust and minor signs of use, similar to those described above. These products may require a reset before use.
While the majority of the images in our listings depict the actual product available for purchase, please be aware that in cases where multiple products are offered for sale, the images will accurately represent what is included for sale, encompassing the condition and part number, however may not be the actual item you receive. Additionally, we may utilize some stock photos in our listings. If you desire images of the specific item you intend to purchase, feel free to reach out to us through the eBay messaging system. Kindly utilize the eBay messaging system to send us a message, and we endeavour to respond on the same working day. Please note that if you reach out to us outside of normal office hours or during the weekend, our response time may be extended. We hope you will love your purchase, however if you need to return it, we have a 60 day return policy. We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
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