Do you combine shipping?
Yes we combine shipping costs – Please wait for us to send you an invoice as Ebay doesn’t always work it out correctly and we do not want you paying more than you should for shipping. This difference can be considerable so please do wait and it will save further work and emails further down the line.
Is the item pictured the exact item I will receive?
As a rule it isn’t – We sell so many duplicate items that it would be impossible to scan/picture every one. We use generic pictures but in the rare case of variants which do happen from time to time it will clearly be written VARIANT in the item title . In this case you will be buying the exact item pictured/scanned.
I have a collection to sell – Do you buy collections?
Yes we are always looking to purchase collections and we believe give the best prices for your items. We can also sell your items for you so please get in touch with us and we can explain our terms and conditions.
Do your binders contain any cards?
We sell all our binders empty with no cards as some buyers only collect cards and some just want the binders. Also binders come with different items so we have found the easiest way to sell them is empty.
Can I contact you?
Yes please click on the contact us header for the details of how to do this.
I have a problem with my order – what should I do?
Please contact us immediately and we will make sure we rectify it for you as soon as we can . Please do not use the Ebay resolution centre for this before contacting us as we sort 95% of issues before this. It makes the whole system easier and better for all concerned.
Please click the ‘contact us’ on the Ebay shop banner and you will find our email address.
Why haven’t I received feedback from you?
On the rare occasion this happens it is a technical glitch on the Ebay automatic system . We automatically leave feedback for you as soon as you pay.
I am blocked from bidding on your items and I really want to bid- I have bought from you in the past but it isn’t letting me bid now ? What is the problem?
This can happen for a few different reasons – Some are Ebay driven for example if you haven’t paid for items and got NPB strikes in the last 6 months Ebay will stop you bidding . Some are instructed by us. We have unfortunately had to do this to protect ourselves from buyers who are intent on ruining our business. If we believe you have purposely tried to make a false claim , left poor feedback or left low DSR’s for no reason we will block you. We now have the information available to find out who leaves the low DSR’s and if we do not believe it was substantiated we will block you. This in the long run will protect all decent Ebayers and protect the Ebay selling platform. You can contact us if you believe you have been blocked by mistake but this doesn’t happen very often.
If you have read this far thank you so much!! You have saved us time and yourselves and we very much look forward to doing business with you.
Best Wishes!!
|