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Welcome to our Outsunny UK eBay shop. We are a trusted online retailer specialising in garden, outdoor and sports & fitness products. We’ve got a whole range of patio furniture to see you through every season. Browse our rattan and garden products, e.g. dining sets, sun loungers, swing chairs and sofa sets for making the most of the summer months. For those who love to keep active, our sports selection will make it easy to keep fit in your home. Treadmill, strength training equipments, football nets and trampolines - our vast range has plenty you need to get you achieving your goals all-year round.
PAYMENTSHIPMENT
RETURNS
CONTACT US
Does my item come with a warranty period?
All our electrical products come with a 12 months’ warranty. Non-electrical products have a 6 months’ warranty.
My item has reached me damaged/faulty/missing parts, what should I do now?
In this unlikely event, we advise all customers that any issues must be communicated within 14 working days of the delivery taking place. Please CONTACT US at your earliest convenience by using the contact seller option.
To ensure quick resolution, please attach photos and part numbers (if applicable) on first contact. This can be done using the "attach photos" tab located underneath the message box]
We aim to respond to all emails within 24 hours and will do all we can to resolve any issues as efficiently as possible.
Can I collect my order?
We do not offer customer collection as we operate from multiple storage facilities across nation that do not allow public access. However, we do offer a FREE delivery service to all UK Mainland locations! You can also benefit from free collection on selected items at your nearest Argos store by selecting this option at checkout.
When will I receive my order?
We aim to dispatch within 24-hours, on average delivery takes 1-2 working days although larger items can take up to 3-5 working days from date of PAYMENT. Once your order is marked as dispatched your tracking number and courier name will be sent via email so you can track delivery of your consignment online at any time.
For larger items- the courier requires pre delivery notice. To ensure a smooth delivery, we should encourage customers to enter a valid contact number during checkout. Are you able to deliver outside of the UK?
We offer Global shipping on selected items; however, this service is not free of charge.
Please refer to the "postage and payments" section on the item listing and enter your delivery postcode to confirm eligibility.
I have ordered more than one item; will they be delivered together?
As we work from various distribution centres across the nation, we are unable to guarantee same day/time deliveries for multiple items. The products might be originating from various stockrooms or conveyed with various dispatch REGULATIONS. Once dispatch has taken place, we encourage our customers to track each of their consignments online or CONTACT US accordingly]
How do I track my Item?
Once dispatched, your tracking information will be sent to your registered email address. You can enter these details online via the courier website. If you experience difficulties accessing your tracking information, please CONTACT US via the eBay platform and we will be happy to contact the courier directly/track the delivery on your behalf.
I have missed my delivery! What will happen now?
Not to worry! The courier will leave a card at the delivery location and re-attempt delivery on the next working day. They will also outline further guidelines with respect to rearrangement of delivery or the option to collect from your local depot.
I would like my parcel to be left in a secure location, can this be done?
In a case where the customer requests for the goods to be left (without a signature), we will do our best to notify the courier/driver prior to their arrival. We are not liable for any theft/damage/loss that may occur ONCE delivery has taken place.
The address on my order is wrong, can this be changed?
Unfortunately, for security reason, we are unable to change your address once the order has been confirmed and paid. In this instance, we advise you to contact us to cancel the order, and then purchase the item again with the correct delivery address.
Outsunny is a trusted supplier of outdoor and garden product ranges. You can transform your outdoor space into a new, chic, trendy, family-friendly living space for all your family and friends to enjoy.
We want you to be satisfied with your purchase. However, if you have any issues in regard to your order, we have a dedicated UK based customer service centre who will be delighted to help and resolve any issues that may arise .
Your Satisfaction is very important to us and if for any reason you are not satisfied with your purchase or the level of service, please contact us in the first instance for a speedy response.
Please check Business seller information or email through the eBay messaging system "contact the seller" (found on your eBay Order) and our UK service team will reply to you within 24 hours.
Our opening hours are Monday to Friday 9 am to 5 pm
My item has reached me damaged/faulty/missing parts, what should I do now?
In this unlikely event, we advise all customers that any issues must be communicated within 14 working days of the delivery taking place. Please contact us at your earliest convenience by using the contact seller option.
To ensure quick resolution, please attach/include photos and part numbers and ask you to provide this information on first contact. This can be done using the "attach photos" tab located underneath the message box.
We aim to respond to all emails within 24 hours and will do all we can to resolve any issues as efficiently as possible.
I have changed my mind; can I cancel my order?
As we operate on a rapid dispatch and delivery service, please send us an email immediately, so we contact our Shipping team and cancel your order prior to dispatch. If dispatch has already taken place, you will be instructed to refuse delivery and advise all friends, family and neighbours to do the same. Please note: If the goods are accepted/signed for, we will not be liable for the return costs.
Can I collect my order?
We do not offer customer collection as we operate from multiple storage facilities across nation that do not allow public access. However, we do offer a FREE delivery service to all UK Mainland locations! You can also benefit from free collection at your nearest Argos by ensuring to choose this option at checkout.
When will I receive my order?
We aim to dispatch within 24-hours, on average delivery takes 1-2 working days although larger items can take up to 3-5 working days from date of payment. Once your order is marked as dispatched your tracking number and courier name (if available) will be sent via email so you can track delivery of your consignment online at any time.
Are you able to deliver outside of the UK?
In some circumstances, we can delivery to an address outside of the UK using eBay's global shipping service, however this delivery service is not free.
You can check this by going on to the "postage and payments" on the item listing, you can enter your delivery postcode so you can see if we can deliver to your property.
I have ordered more than one item, will they be delivered together?
As we work from various distribution centres across the nation, we can't ensure same time delivery for multiple purchase items. The products might be originating from various stockrooms or conveyed with various dispatches relegations. Once dispatch has taken place, we encourage our customers to track each of their consignments online or contact us accordingly.
I have just made a purchase! Can I pass over specific delivery instructions?
Please ensure to add your instructions to your BUYER NOTES at checkout or you can contact us directly through the listing using the "Ask a question" tab located at the bottom of the listing page. Where possible, we will accommodate any special requirements and inform the courier of any alternative contact numbers/directions for delivery.
How do I track my Item?
Once dispatched, your consignment can be tracked (if tracking is available) online via the courier website.
If you experience difficulties accessing your tracking information, please contact us via the eBay platform and we will be happy to contact the courier directly/track delivery on your behalf.
I have missed my delivery! What will happen now?
On the off chance that delivery comes up short, your courier might leave a card advising you that they have attempted delivery and further guidelines with respect to a re arrangement of delivery or alternative to gather from your nearby warehouse. We will likewise attempt to get in touch with you to adjust delivery.
I would like my parcel to be left in a secure location, can this be done?
In a case where the customer requests the goods to be left at a specific place (without a signature), we are not liable for any theft/damage/loss that may occur with this item ONCE delivery has taken place.
I need a VAT Invoice, can this be provided?
For security reasons, we are unable to provide a VAT invoice prior to delivery. Once delivery has taken place, please contact us directly and we will be happy to honour your request.