Delivery
Returns
Size Guides
Delivery
Postage and Packing (P&P) charges
All our items are free P&P unless stated
Delivery Time
We’ll do our best to get your order to you within two to three working days of you placing it. Order before 2pm for same day dispatch. If we think we’ll go over this time, we’ll send you an email to let you know – please make sure we have your up-to-date email address for this reason.
If we haven’t despatched your order within 30 working days of you placing it because the goods are unavailable, we’ll give you a full refund, with our apologies. The money we owe you will be refunded directly to your debit or credit card within the following 28 working days.
To keep costs low we offer a tracking service, no signature, or second Class Large Letter signed for, this covers both parties should there be an issue with your order. If there’s no-one in, a note will be left with the courier’s contact details to arrange another time. If an alternative delivery address from your home address is used, such as work, we will need a landline contact number for that address to confirm delivery before dispatch, due to a high level of internet fraud.
Non Delivered Items
If you claim a non-delivered item when it indicates delivered through our tracking service, we will register your non delivery on the ‘ACTION FRAUD’ website with the postcode that you supply. We take non deliveries very seriously as to protect your purchased items and our business. If a pattern is shown, the relevant authorities will contact you as a non-delivery could mean a crime has been committed and a theft from your property or prior to the item being delivered to your property.
Returns
At Ultimate Brand Store, we always aim to provide customer service excellence and to ensure our customers are happy with their purchase. We have a reasonably priced returns label £3.50. Should you wish to use this service, this charge will be deducted directly from your refund.
We cannot accept clothing returns that are over 30 days or have been altered or washed. All items must be returned with packaging and tags, any item not returned in a saleable condition may result in a restocking fee up to 50% of sale.
We want you to be happy with your order, but we understand that there may be reasons why you want to return items.
For faulty merchandise we will be happy to rectify the problem, refund the price paid or offer an exchange of goods to the same value. Proof of purchase is required. All faulty items must be returned to our store or proof of fault confirmed by one of our customer service agents.
If you have changed your mind about a satisfactory product you must contact us to say you are returning the item within 14 days of purchase and it must arrive back at our store in original packaging with original labels and in a resalable condition within 28 days, we will offer either a refund or exchange of goods. Proof of purchase is required please include your receipt when returning any item. Please Note: For hygiene purposes, toiletries, jewellery, underwear and swimwear may be returned for a refund ONLY IF faulty. Proof of purchase is required.
Extended Warranties
All electrical items come with manufacturers warranties and should you wish to return these items our returns policy for these items are the same.
Size Guides
It's a good fit that is key to a good look
Measure yourself accurately and it’ll be easy to find the most comfortable and well-fitting size for you, online or on the high street.
It’s best to measure yourself barefoot and in your underwear. If possible, ask someone else to do it for you, so you can stand naturally. Take the measurements two or three times to account for variations in your posture.
Collar
Measure around the base of your neck, where your shirt collar would normally be worn.
Chest
Measure around the broadest part of your chest, making sure that the tape is level under your arms and mid-way across your shoulder blades.
Sleeve Length
Relax your arms down by your side. Measure from the base of your neck, along your shoulder and down your arm to your preferred length. The standard sleeve length is about an inch past the wrist bone.
Inside Leg
Measure from the inside leg at the crotch to where the trouser hem is to sit on the shoe, alternatively you can measure a trouser that fits you well.
Jacket Length
This suit measurement determines the ideal length from the bottom of the collar to the bottom of the jacket. Measure from where your neck meets your back to a point just below the curve of your buttocks.
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