Payment

We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. For your security we only despatch your order to the address you provide us via PayPal.

Delivery

As soon as you pay, eBay & PayPal will email you to let you know it's been received and as soon as we've shipped your order, we'll let you know by email that it has been despatched and the tracking number if applicable.

Returns

A. Cancellation if you change your mind within 14 days

1. You may cancel your order without reason at any time up to 14 days after the day you (or someone you nominate) receives the goods.
2. If goods are split into several deliveries over different days e.g. a garden furniture set and the table arrives one day and the chairs another, you would have up to 14 days after the day you (or someone you nominate) receives the last part of the delivery to change your mind and cancel your order.
3. To cancel your order:
   1. Please message us through your order history, or open a Returns Case through your order history.

• Your order will be cancelled when we receive the request from you.
• Effect of cancellation
  1. If we haven’t sent the goods to you before your order is cancelled:
     1. your order will be cancelled without charge and all money paid will be refunded to you. The refund will be made by the same method by which the payment was made; please ensure you have opened a Returns Case to ensure a swift refund.
     2. if you have been charged for delivery, the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  2. If the goods have already been sent to you at the time of cancellation:
     1. you must return them to us in their original, re-saleable condition, before a refund will be made;
     2. you can return them by:
        (i) delivering them to us yourself or posting them to us at Wido Limited; or (ii) if the goods are not suitable for posting yourself, please contact us and we can quote you for a collection cost from your address.
     3. the refund will be made when the goods have been returned to us and by the same method as which payment was made;
     4. the costs of returning the goods to us are paid by you;
     5. we will deduct any costs we incur collecting the goods from your refund.

B. Goods not of satisfactory quality, not fit for a specific purpose you have told us about ot that have been misdescribed

1. Rejecting the goods
   1. You may reject the goods within 30 days of the goods being delivered:
      1. please contact us via your order history, or open a Returns Case from your order history;
      2. we will provide you with a full refund including delivery charges, if we agree the item is of dissatisfactory quality;
      3. the refund will be made by the same method as which payment was made;
      4. unless you return the goods to us, we will be responsible for the cost of returning the goods. Please do not arrange to return your item to us unless you have prior confirmation from us, as the cost of the return may not be covered in this case;
   2. More than 30 days after delivery of the goods you may require us to repair or replace the goods, in which case:
      1. you must allow us a reasonable amount of time to repair or replace the goods;
      2. we do not have to repair or replace the goods where the costs of doing so would be disproportionate to, amongst other things, the cost of the goods;
      3. if after one repair or replacement the goods are still not of satisfactory quality, fit for a particular purpose you have told us about in advance, or do not match a description you may reject the goods:(i) please contact us through your order history, telling us you wish to reject the goods; (ii) we will provide you with a full refund including delivery costs; (iii) the refund will be made by the same method as which payment was made; (iv) unless you return the goods to us, we will be responsible for the cost of returning the goods. Please do not return defective goods to us without our prior consent, as return costs may not be covered.
2. Instead of rejecting the goods or asking us to repair or replace them, you can retain the goods and require us to reduce the price of the goods by an agreed amount. If in these circumstances, please contact us through your order history.

Any Questions?

Please check this listing page carefully as the answer is usually there. If not, let us know and we'll try our hardest to reply within one working day.

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