Unlike other sellers, we have a flat shipping cost across all orders and items, no matter how heavy or large your item is.
Unless noted otherwise in the ordering pipeline, we dispatch all items within one working day of receiving an order. You will receive notification of any delay or cancellation of your order.
All shipments are packed and shipped in such a way as to ensure safe delivery, and we've chosen shippers with excellent track records.
All items are sent with Royal Mail Tracked 48, which takes 2 - 3 working days to deliver.
You also have the option of purchasing Royal Mail Tracked 24 for £0.99, which takes 1 - 2 working days to deliver.
If you need the item urgently, you can also purchase Next Day Delivery for £1.99, which is delivered on the next working day.
PAYMENTThe only method of payment we can accept is that made via eBay. We are unable to accept payment by cheque or postal order. We cannot accept payments made over the phone.
RETURNSDo you accept returns?
Of course, here at Beauté Outlet we want you to be 100% satisfied with your purchase. If you're not satisfied, please contact us via your eBay Account so we can advise and provide you with a returns number. Then simply return the item(s) within 30 days for an exchange or refund:
For a refund or exchange the items need to be returned:
We recommend you use a registered mail service that includes insurance for your returns as we cannot refund items not received.
Please don’t forget to leave feedback and a review! We will send out a FREE gift.
If you are not 100% happy with the item description, dispatch time or communication then please contact us before leaving neutral or negative feedback and leaving low star ratings.
Do you accept returns?
Of course, here at Beauté Outlet we want you to be 100% satisfied with your purchase. If you're not satisfied, please contact us via your eBay Account so we can advise and provide you with a returns number. Then simply return the item(s) within 30 days for an exchange or refund:
For a refund or exchange the items need to be returned:
We recommend you use a registered mail service that includes insurance for your returns as we cannot refund items not received.
If the reason for return is due to the item being damaged and you have contacted us regarding this prior to returning the item, your return postage costs will be refunded. However, if returning without advising us then restocking fees may apply and you will need to cover the cost of return postage. Return postage costs will not be provided for customers returning items no longer required or ordered in error.
I have changed my mind and would like to cancel/make changes to my order.
To ensure that our customers are presented with the highest level of customer service, all of our systems are fully automated. This means that, once placed, your order is likely to have been actioned within an hour and have already entered into the final stages of dispatch. As a result of this it is not always possible to cancel or amend an order in any way. However, please do contact us immediately and we will endeavour to try our best to help. If your order is dispatched, you may return it to us for a full refund providing that the item(s) is in a brand new and sealed condition.
Office Hours
Mon - Fri: 9:00am - 5:00pm
Sat - Sun: 10:00am - 4:00pm
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