Payment
We accept the following methods of payment: -
DEBIT / CREDIT Card (please call 01929 555211)
Paypal
Cheque
Postal Order
Cash on Collection
Shipping
FREE DELIVERY is valid to all MAINLAND England, Wales and PARTS of Scotland (including the following postcodes - EH, FK, G, KY, ML and PA1-19) Please see delivery table below for delivery prices for other destinations. If you live in Scotland and your postcode is not on the delivery table below please call us for a delivery quote. Where 'From £...' is stated on the delivery table or if your destination is not mentioned please email or call for a delivery quote on 01929 555211. (International Buyers please call 00441929 555211or email us with your COUNTRY and AREA CODE and AREA NAME).
For delivery terms and restrictions please see below
Destination |
Price |
MAINLAND England , Wales and PARTS of Scotland (including the following postcodes - EH, FK, G, KY, ML, and PA1-19).
| Free |
Scotland Zone 2 (TD, DG, DD, PH1-18, KA1-26, 29-30 )
| £35 |
Scotland Zone 3 (AB, IV1-28, 30-32, 36, 55-56, 63, KW1-3, 5-14, PA21-33, 35-41, PH19-41, 49, 50 )
| £60 |
Scotland Zone 4 (Highlands and Islands)
|
From £80 |
Northern Ireland
| £69 |
Ireland
| £79 |
Isle of Wight
| £56 |
Isle of Man
| £90 |
Channel Islands (Jersey and Guernsey)
|
From £79 |
France
|
From £149 |
Germany
|
From £149 |
Holland
|
From £149 |
Belgium
|
From £149 |
DELIVERY INFORMATION
VITAL SHIPPING INFORMATION BELOW
We aim to have your order dispatched and delivered within 2-4 working days of receiving cleared payment. Please note the following information regarding delivery.
PALLET DELIVERIES-
If you have purchased a stove or are having a pallet based delivery (including most flue liner orders of 8m or more), the courier will phone you once the pallet is at your local depot, to arrange a delivery date with you - We will not be in direct contact with the couriers who deliver to you - When they call to book in the delivery with you please make a note of their phone number and company name in case you need to contact them.
The delivery is technically 'kerbside' and you will need some extra help to carry the stove / flue into your house. The driver will have a pallet barrow which cannot navigate steps or rough surfaces. The driver will wheel your stove / flue to your first step, at which point you will need some help to carry it inside.
Delivery will be by a large tail lift truck - If there maybe a potential access problem getting to your address we must be informed beforehand and also the local courier when they call you to book in the delivery. Failed deliveries due to access problems not mentioned will incur a redelivery charge. If you have reported access problems and the couriers agree to send a smaller vehicle, this may be a 'transit' type van with no tail lift - in which case you will need to arrange for some help to carry the stove / flue off the vehicle.
The courier will call you beforehand to arrange the delivery date with you but your delivery service only includes 1 delivery attempt – if this delivery is failed because no-one is home we will need to charge for re-delivery. Please note – the delivery service is DAY specific only – if when the courier calls to book in your delivery they agree to be more specific i.e. am or pm or if you request a phone call before they arrive on the day of delivery - if for any reason they cannot contact you on the first attempt and they arrive and there is no-one home or if they arrive later than the ESTIMATED time but assuming this is still on the same day that the delivery was arranged for and the delivery is failed you will be recharged for a 2nd attempt. The best way to ensure that this does not happen is to make sure that someone is at home all day. Please note that we do not make any money from deliveries and we normally make a significant loss – Any money charged for re-deliveries will not be any more than what we are charged by the courier for the re-delivery.
When the courier delivers, please DO NOT SIGN for the goods until you have checked that all items ordered are present and checked them over for damage - damage not reported at the time of delivery cannot be claimed for - The courier will have a time slot which enables you to check your items. With stove deliveries if it is just the glass that has been damaged please make a note on the couriers documents 'DAMAGED GLASS', accept the delivery and give us a call and we will send out replacement glass.
PARCEL DELIVERIES - delivery will normally be via a Parcel Courier such as Interlink - they will not call you beforehand - you can expect delivery in 1-4 working days. Occasionally for smaller items we may use Royal Mail.
If any items are damaged, please inform us within 24 hours and retain all packaging and the damaged item.
Contact Us
We can be contacted with questions or for advice on 01929 555211.
Saltfire Stoves is open for you to view products prior to purchase through Ebay. We are located at Station Works, John's Rd, Wareham, Dorset, BH20 4BG. Our normal opening hours are Mon-Fri 07:00 - 17:00 and selected Saturdays (seasonal - call before travelling). We look forward to meeting you.