Skatehut was formed in 2007 as a small family business following a holiday to the USA. The MD has three sons and when his eldest spotted a pair of Heelys in one of the theme parks he decided he had to have a pair!
When they got home they found Heelys were very difficult to get hold of in the UK. They decided that the only thing to do was to start selling them themselves. Within a few months there were over a thousand pairs in their house!
From there we have steadily increased our product range to include skateboards, scooters, skates and much more. We now have over 2000 product lines in stock and more on the way! With all of these products in stock we needed space to hold them all, which we now have with our two warehouses and an amazing 5000 Sq. Ft shop.
We always listen to our customers and add new brands and products every day. We have a great team of people in our warehouse, office and shop to help get these products to you, our customers.
A big thank you to all the customers that have shopped with Skate Hut and will continue to use us for purchasing the very best skate related products!
We offer extended opening hours 7 days a week. Our offices are open from 8am to 8pm Monday to Friday, and from 9am to 5pm on Saturday and Sunday
Please contact us via eBay; simply pop us a message using the eBay messaging service and our team will be happy to help. We always aim to reply within one working day.
If your message is concerning an existing order, please ensure you provide your eBay user name, sales record # (found in your order confirmation) or Skate Hut order number which can be found on the paper invoice included with your order. This will help us find you easily on our system and respond to your query as quickly as possible. We look forward to hearing from you!
Before taking your order/item to one of the return drop-off points outlined below please ensure that:
FREE UK returns with DPD Pickup - Larger items 2,500 DPD Pickup shops in the UK, with 96% of the population within a 5-mile drive of a DPD Pickup point. DPD Pickup has the smartest shop network in London, with locations including Doddle sites at key railway stations. DPD Pickup's solution with the Sainsbury’s, Rowlands and Numark pharmacy chains, Matalan and Halfords stores provides you with the best in-shop delivery experience. Return to 2,500 DPD Pickup shops - open 7 days a week and with extended opening hours.
FREE UK Royal Mail Tracked Return - Smaller items The Royal mail tracked return service means that you can drop your parcel off at one of over 11,500 Post Offices in the UK. When you drop off your parcel at the Post Office you will be given a receipt that will have the tracking details for your parcel so you can track where it is and see when we receive it. Royal Mail Tracked Return services are usually used for shoes, clothing, skates, skateboards, scooters and other similar sized items. Anything over 5kg or a large shoe/skate box, please use the above DPD Store return method.
If returning items from outside the UK the return we are unfortunately unable to provide a free service and this will be at the cost of the customer (unless the item is faulty). It is recommended that a tracked service is used as SkateHut cannot be held accountable for items lost on their return journey. If you are returning a faulty item from outside the UK we recommend that you contact us via eBay with details of your issue as quickly as possible and we will assist accordingly. Our return address is:
Skatehut Returns Unit 2, Block 2 Shenstone trading estate Halesowen West Midlands B63 3XB United Kingdom
Returns are typically completed within 7 working days of receipt back at Skate Hut.On this page, you will find all the information you need regarding returning your goods, a flyer should also be included with all orders over £30 value with the returns details for you. Please read through carefully and if you have any queries please don’t hesitate to contact us via the eBay contact seller options on your order.
PLEASE NOTE -In the case of B-Stock or Ex-Shop items, you must notify us straight away if you are unhappy with your item or else we will not be able to offer a refund . If the item is used following receipt, we will not be able to refund the item. Any cosmetic defects relating to the item are made clear in the item description, so if you are unhappy with its appearance the customer will be required to pay for the return postage .-Any items deemed to be faulty by the customer must not be returned before first contacting us with full details of the issue and opening a return request. We will aim to contact you within 1 working day to offer a solution. Sending images of the fault where visible can help to speed up this process. An item cannot be refunded or exchanged if used by the customer until an inspection has been made by ourselves. If the problem is repairable, we will send the item back to you free of charge in full working order. If the item is deemed faulty, we will provide further options/advice to resolve your issue as quickly as possible.
PLEASE NOTE THAT ANY TAX/IMPORT CHARGES WHICH OCCUR AS A RESULT OF INTERNATIONAL DELIVERY ARE THE RESPONSIBILITY OF THE CUSTOMER. THIS IS A CHARGE WHICH THE CUSTOMER MUST PAY TO BRING FOREIGN GOODS INTO HIS OR HER COUNTRY. Helpful Links Add to Favourite Sellers Sign up to Newsletter View Feedback Contact Seller Visit seller's eBay Shop About Seller Page More Items! View more great items Powered by Frooition.com Frooition www.frooition.com | No-js Template | eBay design, eBay store design, eBay shop design, eBay template design, eBay listing design (ver:froo_no_js) This listing is currently undergoing maintenance, we apologise for any inconvenience caused.