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We are dedicated to ensuring the highest possible quality service to our customers.
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Right of withdrawal / cancellation
You have the right to withdraw from the contract within sixty (60) days without giving any reason.
The withdrawal period will expire sixty (60) days after the day on which you acquire, (or a third party other than the carrier and indicated by you) acquires physical possession of the goods. Alternatively in the event that the sales contract relates to multiple goods ordered by you in one order and delivered by us separately, sixty (60) days from the day on which you acquire (or a third party other than the carrier and indicated by you) acquires physical possession of the last products to be delivered.
To process a return or an exchange please contact a member of our customer service team by messaging via eBay. Our experts will talk you through the return/exchange process and complete this for you.
In order for us to identify your order, when exercising your right of withdrawal please provide your name and contact details (address, phone number and e-mail address), the order number and a description of the goods for which you wish to withdraw from the contract of sale.
Our determination of any diminished value of the goods
In order to establish the nature, characteristics and functioning of the goods you shall handle and inspect the goods: (i) with due care and (ii) in the same manner as you would typically be allowed to do in a shop. Any handling or inspection of the goods in excess thereof may result in the goods having a diminished value, which we will be entitled to deduct when reimbursing the payment received from you. The determination of any diminished value will be made on a case-by-case basis. You can open the box and inspect the fabrics and colours of the goods with due care, provided that the opening is done without wrecking the box.
If the box is substantially damaged or the products have been installed we will treat them as having a diminished value.
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