Hard Wearing Quick Establishing Lawn Tough Lawn Grass Seed Certified 1Kg-100Kg

        LICENCE TO UNDERTAKE SEED MARKETING OPERATIONS

Licence No:    7138

Fully Tested Defra Certified Seed Reg No 7138

Delivery Information We endeavour to despatch all orders received before 2pm Monday to Friday on the same working day using our courier based delivery service. If your order is received on a non-working day or public bank holiday your order will be despatched on the next available working day. We ensure orders are despatched promptly and are packed correctly and we strive to ensure the item ordered is the item received in the time expected. Due to being human and relying on a third party road based delivery network, delays can sometimes occur which are out of our control and we will rectify a problem caused by us. Please note product and packaging may vary from batch to batch We pride ourselves by achieving an excellent customer feedback on all our products.

Important Delivery Information

1) Customer telephone number Please provide a home telephone number and mobile during Ebay checkout process for the courier to ring if they have any difficulty with your delivery.

2)Are your personal details entered correctly in Ebay? Please double check your details entered in Ebay are correct. If your delivery address and contact information is not correct, the courier cannot make a successful delivery. Your personal details are your responsibility and a failed or returned delivery due to no fault of our company or the delivery company will incur extra costs to you. 3)Safe Place to leave parcel or with Neighbour  Please also provide information of a safe location or with a neighbour for the order to left if you are not in during the day when attempting delivery

4) All our Parcels are sent out via Courier Service or Royal Mail and usually delivered within 3 working days from ordering. On larger bulker orders these are sent out on a eco 48hour pallet service- Please allow 3-4 working days for these deliveries. 5) Please respond to any calling cards that are left by our couriers. If an item is not called for, and returned to us, you are responsible for the original shipping costs, and a redelivery charge will apply. 6) Signing for delivery - Before you sign for the goods, please inspect the product inside the parcel to ensure that everything has arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before they came into your possession. If the goods are left without a signature, we must be notified of any damages or shortages within 24 hours of the delivery taking place. If you see any damage or the delivery is short at time of delivery, please ask to sign the courier service as damaged or short on delivery. Or again it may not be possible to prove that the damage or missing occurred or missing goods before they came into your possession.

Terms and Conditions. We often charge less for postage and shipping than it actually costs us. If at any point you are required to pay a redelivery fee/returns charge, we will charge you our cost price - this may not be the same as what is shown on the listing. Heavier and Bigger Items are subject to higher delivery charges, please keep this in mind when requesting returns/redeliveries. Damaged/Faulty Items: In the unlikely situation that any items received by the customer are faulty or damaged or short , we will replace them. All damages must be reported to us via the eBay My Messages system within 48 hours from delivery.

In the event your item is damaged or unsatisfactory please do not accept delivery. A signature is acceptance of an item in good condition. If the order has been left without a signature under your instruction then the order is left at your own risk and we cannot be held responsible for theft or damage after the event of delivery.

Once opening your order if something is questionable, please report it to us immediately attaching a photograph and description of the problem

We will always work with you to resolve a problem. Order Cancellation & Refunds Should it be necessary for us to cancel an order due to customer error, we will send an order cancellation request via eBay. This request must be accepted by the customer prior to any refund being issued. If the request is not accepted, we reserve the right to deduct a 12% administration fee from any refunds issued. Please understand that by placing your order, we have already been charged eBay fees and by accepting the cancellation we can recoup those funds and provide you with a full refund. Goods Damaged in Transit: Please inspect your goods upon receipt of delivery, if they are damaged and require a signature by the courier please sign for them as damaged and contact us immediately. Shortages or damages must be notified to us within 48 hours of receipt of your order. Please DO NOT send the item back to us before contacting us.